Privacy & Data Protection Policy


Dabbagh Welfare Trust is committed to protecting any personal information that donors may provide to us. Further, we recognise the importance of informing donors how we treat information about them that we may receive from use of our website, as well as data collected elsewhere.

Dabbagh Welfare Trust does not sell or lease personal information about its donors to any third-parties or for any use. Dabbagh Welfare Trust will provide a copy of all information we hold about its donors if the donor directs us to do so.

Your rights regarding your data

Under GDPR regulations, which came into effect on the 25th of May 2018, individuals have been given specific rights regarding their personal data. These rights are:

The right to be informed: Individuals have the right to be informed about the collection and use of their personal data.

The right of access: Individuals have the right to access their personal data.

The right to rectification: Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.

The right to erasure: Individuals to have personal data erased, but this is not absolute and only applies if not required for legal or similar purposes.

The right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When the process is restricted, we will place your data in a suppression list to ensure it is no longer used.

The right to object: Individuals have an absolute right to stop their data being processed in certain circumstances, such as for direct marketing.

Your personal data

We may collect information about donors from various means, depending on a donor’s interaction with us. This can include, but not limited to:

  • Use of this website
  • Donations made via this website, phone, post or in person
  • Fundraising event registrations
  • If you contact us via email, phone, letter or through our website
  • Job applications
  • When you enter a prize draw
  • When you interact with us on our various social media platforms

What information do we collect about Donors?

The information we collect about donors will only be relevant to the type of interaction we have with the donor. For example, if a donor has donated with us, we may collect their name, home address, email address and payment details.

Sensitive data is only collected when there is a clear reason. For example, we may need to know the status of a donor’s health if they have registered for a physically demanding fundraising event. In all other cases we do not collect or hold such data.

How we use Donor information

The information we collect is used to ensure donors receive the best service possible from us. Data can be used in a variety of ways, for example:

  • Processing donations
  • Provide donors with the services or information required
  • Updates on appeals, events and project feedback
  • Processing Gift Aid
  • Confirmation of donations and event registrations
  • To deal with queries and requests donors make
  • To personalise the service we provide for donors
  • To improve our website, services and projects

Consent to use Donor information

If a donor has given us explicit consent to use their personal data for marketing purposes, the donor always has the right to withdraw this consent at any time.

Any direct communication a donor receives from us, whether via post, email, phone, SMS or other means will include clear instructions on how to withdraw their consent.

To withdraw consent for any particular means of communication from us, donors can contact us on:

Telephone: 0800 999 0786


Sharing information

Dabbagh Welfare Trust will never sell or lease donor data.

If a donor has given us consent to contact them for marketing, information sharing purposes or due to what we deem as a legitimate interest, we may share information with third parties such as:

  • Mailing houses if we are allowed to send you marketing material in the post.
  • Email and text message service providers if the donor has allowed us to contact them via those means.
  • HMRC if the donor has selected to give Gift Aid with their donations.
  • Payment processing providers if the donor has made a credit or debit transaction online, via the phone, post or in person.
  • Event organisers, airlines and hotels if registered for a fundraising event in the UK or abroad.
  • Law enforcement agencies if we receive a valid request.
  • Due diligence checks to ensure no one is using our services for criminal activities.
  • Websites and software providers for the purposes of providing the donor the services they require, as well as improving our service in general.

Requesting information we hold about Donors

Donors can request the information we hold about them at any time by contacting us on 0800 999 0786.

Please note it can take up to 30 days to receive this information.

How long we keep hold of a Donor’s personal data

The length of time we keep data is dependent on the type of data it is but is generally only as long as necessary. Some data must be kept by law for a certain period. For example, information about donations eligible for Gift Aid must be kept for seven years to comply with HMRC regulations.

How we keep data safe and secure

All personal data is stored in a separate database that is encrypted both in transit and at rest. Staff access to personal data is highly restricted and we regularly review our security processes to ensure we are following best practices.

Our website

In general, Donor’s can visit this Site without telling us who they are or revealing any information about themselves. Our web server may collect the IP addresses, not the email addresses, of visitors. In addition, there are portions of this Site where we may need to collect personal information from donors for a specific purpose, such as making a donation.

The information collected from donors is stored in the form of cookies and may include your name, address, telephone, or email address.

You can find out more about cookies and how we use them below.

What are cookies?

Cookies are small text files stored by browsers. They help websites to remember information about their users. This information often helps the site perform useful functions such as remembering which items have been added to a shopping cart. Cookies allow websites to remember activity so they can recognise the user when they use the site again in future and respond accordingly. This will mean the user has a better, more personalised experience the next time you visit.

Cookies on our site are anonymous and do not contain any personal identifiable information.

Changing cookie preferences

You can update and change cookie preferences at any time by clicking the link found in the footer of each page. To ensure users receive the best experience from Dabbagh Welfare Trust and using our Site in particular, we suggest you use the recommended settings.

You can also use your browser to disable cookies through your web browser preferences.

Types of cookie we use

Necessary cookies: Necessary cookies enable core functionality such as page navigation and donation payments. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Website Analytics: Analytical cookies help us to improve our website and user experience by collecting and reporting information on its usage.

Advertising: Advertising cookies help us to ensure the advertising viewed from us is relevant to the user. We use third party services to provide this advertising.

If you have any questions about this Privacy Policy, please  get in touch:

Donors are requested to check this Privacy and Data Protection Policy periodically to remain informed of any changes.